Is it safe to use my credit card?
Transactions are processed in United States Dollars and range between $20.00 and $1000.00. Higher amounts, $1000.00 to $5,000.00 can be processed by Gold Members. To apply for a Gold Membership, please contact us through our contact page.
All sales are final, unless there is an unlikely interruption or unusual problem with our system. In which event, we are happy to add the "lost" chips back to your Account.
We are honest and we expect that you are too. All claims will be investigated fully and if a credit is due, your Account will be credited.
If there is a problem with your system, our technical department is available to assist you so that you may use the system as intended so please do not request a credit merely because it doesn't work. Our system can be used by almost any system and offers the best graphics and sounds for the greatest gaming experience.
To report a problem, please Contact Us with the complete details and the date and time of error or problem.
Why is my credit card being declined?
A credit card decline can result for one of the following
2. You did not use the correct address in the order form. You must use only the address to which your credit card statement is mailed. This is verified by the BANK and your order will not be accepted if the address does not match. Please check your address!!!
3. You used an incorrect email or telephone number and we were unable to verify the purchase. You MUST always use your correct email or telephone number.
4. We have blocked your Account (and possibly your credit card number) because you have purchased more than our average permitted purchase amount.
Generally, we attempt to contact you by email or telephone to notify you of the excessive charges and Account blockage, however, we may have been unable to contact you. This is for YOUR PROTECTION as well as our own. If you believe that this is the problem, please Contact Us and will we increase your purchasing power.
If you are unsure as to the reason for decline, please Contact Us and we will provide you with further details.
Are there any recurring charges?
No. There are absolutely no recurring fees or membership charges. At our casino, all you pay is for the chips that you specifically request.
How do I request my winnings?
Simply go to the CASHIER, select Withdraw and enter the
How are winnings paid?
The amount requested will first be credited back to the
credit card or Ecash card which was used to purchase chips up to the
amount of purchase(s). If you used more than one card, each card will
be credited back up to the total amount purchased on each card.
How long does it take to get paid?
Normally, it takes between 1 to 2 days for us to process
your withdrawal, however due to BANK delays, your credit card refund
may not appear on your statement for up to 5 to 7 days. Please allow
one to two weeks for mail to arrive.
My winnings haven't arrived yet, how come?
If the return to your credit card has not been posted
yet, and it has been more than 10 days, please Contact
Us. Be sure to provide the Reference Number of your request to withdraw.
The Reference Number is contained in the email which was sent to you
immediately after you requested the withdrawal.