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FAQ >Money

Is it safe to use my credit card?
What credit cards can I use?
How much can I buy?


For security purposes, we require that you use the ezEcash Electronic Cash Machine to obtain Ecash for chips.
You can use VISA or MASTERCARD. For security, transactions are processed via ezEcash's use of CyberCash's secure payment software. CyberCash is encrypted and is one of the most secure methods available online. At the order form, you must use only the address to which your credit card statement is mailed or the order will be declined by the bank.

Transactions are processed in United States Dollars and range between $20.00 and $1000.00. Higher amounts, $1000.00 to $5,000.00 can be processed by Gold Members. To apply for a Gold Membership, please contact us through our contact page.

All sales are final, unless there is an unlikely interruption or unusual problem with our system. In which event, we are happy to add the "lost" chips back to your Account.

We are honest and we expect that you are too. All claims will be investigated fully and if a credit is due, your Account will be credited.

If there is a problem with your system, our technical department is available to assist you so that you may use the system as intended so please do not request a credit merely because it doesn't work. Our system can be used by almost any system and offers the best graphics and sounds for the greatest gaming experience.

To report a problem, please Contact Us with the complete details and the date and time of error or problem.

Why is my credit card being declined?

A credit card decline can result for one of the following reasons:
1. Your credit card number, expiration date or available credit does not match correctly. As a result your BANK declined the transaction.

2. You did not use the correct address in the order form. You must use only the address to which your credit card statement is mailed. This is verified by the BANK and your order will not be accepted if the address does not match. Please check your address!!!

3. You used an incorrect email or telephone number and we were unable to verify the purchase. You MUST always use your correct email or telephone number.

4. We have blocked your Account (and possibly your credit card number) because you have purchased more than our average permitted purchase amount.

Generally, we attempt to contact you by email or telephone to notify you of the excessive charges and Account blockage, however, we may have been unable to contact you. This is for YOUR PROTECTION as well as our own. If you believe that this is the problem, please Contact Us and will we increase your purchasing power.

If you are unsure as to the reason for decline, please Contact Us and we will provide you with further details.

Are there any recurring charges?

No. There are absolutely no recurring fees or membership charges. At our casino, all you pay is for the chips that you specifically request.

How do I request my winnings?

Simply go to the CASHIER, select Withdraw and enter the amount desired.
Be sure to complete the entire form and use a correct email address since you will be sent a confirmation email indicating the amount to be withdrawn and a Reference Number. Keep the email and Reference Number handy in case there is ever a problem.

How are winnings paid?

The amount requested will first be credited back to the credit card or Ecash card which was used to purchase chips up to the amount of purchase(s). If you used more than one card, each card will be credited back up to the total amount purchased on each card.
Amounts in excess of your purchases, will be paid by check made payable to you. Generally, checks will only be mailed to the address to which your credit card statement is mailed. This is for security reasons. Please allow one to two weeks for mail to arrive. If there are any problems, we are happy to stop payment and issue another check immediately.

How long does it take to get paid?

Normally, it takes between 1 to 2 days for us to process your withdrawal, however due to BANK delays, your credit card refund may not appear on your statement for up to 5 to 7 days. Please allow one to two weeks for mail to arrive.
If you want to know the status of any withdrawals you've made, please contact us with your Reference Number (as discussed above) and we will update you promptly.
We continue to restructure its payment procedures to provide you with the fastest pay back on the Internet.

My winnings haven't arrived yet, how come?

If the return to your credit card has not been posted yet, and it has been more than 10 days, please Contact Us. Be sure to provide the Reference Number of your request to withdraw. The Reference Number is contained in the email which was sent to you immediately after you requested the withdrawal.
If you are waiting for a check, and it has been more than 17 days, please Contact Us with the Reference Number in question so that we may stop payment and issue another check. The Reference Number is contained in the email which was sent to you immediately after you requested the withdrawal