FAQ > System
Lock Ups, Knock Outs, Errors & Non Loading Graphics
Firstly, please report all Lock Ups, Knock Outs and any
Error Messages that you encounter to our Customer Service Department
(the more details you provide, the better). We have a full support department
that is always ready to help you and we'll make sure you are properly
taken care of.
If none of the JAVA graphics are loading and you are using a JAVA ENABLED browser, then your JAVA may not be on. See Turning JAVA On. If some or non of the HTML graphics are loading, then again, this is most likely due to a misconfigured browser or poor internet connection between you and us.
Please give the above suggestions a try. If you are still having difficulties, please Contact Us and we'll be happy to assist you.
Best Browsers and OS Configurations
Our casino offers No Download HTML Games and No Download
JAVA Games. Our download version
offers the best graphics and sounds for the greatest gaming experience.
Our JAVA Games are No Download also, and can be played with MAC, Win98, and WinNT, but REQUIRE A JAVA ENABLED browser such as Netscape 4.0+, Internet Explorer 4.0+ or AOL 4.0+ (AOL is quirky and not recommended for best performance). WebTV is NOT Java Enabled but will be soon.
We recommend our JAVA Games because they offer better sound and graphics than the HTML version. The JAVA Games are incredible and are among the Net's most state of the art applets, both in programming and design standards.
For best performance both on the HTML and JAVA Games, you should always use the most current version of Netscape and/or Microsoft Internet Explorer. This is true for Our casino as well as most Internet Sites since most web designers and programmers create specifically to these browsers. AOL is not recommended as it is known to freeze and cause other complications.
To install the most recent version of Netscape and/or Microsoft Internet Explorer, please click one of the following links and follow the installation instructions.
Your operating system should have a screen setting of at least 800 x 600. See Best Screen Settings for more details.
That's all you need. To begin playing, simply go to Open Account and sign up. VISA and MASTERCARD are accepted.
Why is the System or the Internet slow today?
Our casino uses state of the art hardware and software
and its capacity is constantly being updated to handle the every growing
number of its players without delay. We always try to maintain more
capacity than demand.
When visiting websites that contain many graphics, avoid peak Internet use hours which is generally around your lunch time and after dinner hours.
Make sure your browser is configured correctly to prevent errors or partially loading graphics. See Best Browser Configuration.
If you intend to visit many websites that contain many graphics, make sure that your Internet Service Provider is as good as it can be. Ask them about their available bandwidth per customer during peak hours and also ask how many "hops" they are from the Internet backbone.
Many ISPs have good bandwidth on the average, but not during peak hours when there are many users online sharing a limited bandwidth; especially if many of the users are viewing graphics.
The Internet is exactly like roads and freeways: How many streets do you need to turn on, and how many cars can be on each on those streets (and each car's size) determines how fast you get where you are going so it is very important that you have a good ISP with big roads not little ones, especially if you are visiting websites that contain many graphics. Graphics are large files and are like driving a MAC truck which are ideal on big open highways, but not tiny little streets.
JAVA vs. HTML and General Requirements
Our casino offers both HTML and JAVA games which can both
be played using the same Account Name.
Our JAVA games have the most amazing Hi-Fi sound and 3D graphics and are 100% state of the art! Our JAVA games are also NO DOWNLOAD, but do require that your browser be JAVA-ENABLED, such as Netscape 4.0+ (or higher), Microsoft Internet Explorer 4.0+ and AOL 4.0+ (although AOL is still quirky and not recommended for best performance). WebTV is not JAVA-ENABLED and cannot be used to play our JAVA games yet, but can play our HTML games!!!
If you are using JAVA ENABLED browser and you get a blank page, then your JAVA may be turned off, for instructions on how to turn it on, read below. Generally, you can play our JAVA games as long as your browser is JAVA ENABLED regardless of your operating system, and if not - you can always play our HTML games.
Both the HTML and JAVA games were designed for screen settings of at least 800 x 600 so that you do not have to scroll up/down or left/right to see all the graphics. Most new computers and WebTV come pre installed with the 800 x 600 settings.
Enabling JAVA on your Browser
To use our JAVA games, you must use a JAVA ENABLED BROWSER
such as Netscape 4.0+, Microsoft Internet Explorer 4.0+ or AOL 4.0+
(AOL is known to freeze and is not recommended for best performance).
For Netscape, choose "Preferences" from the "Edit" menu. Then click on "Advanced" and verify that the "Enable Java" and "Enable Java Script" boxes are checked. Afterwards, exit preferences and close your browser window and re start your browser.
For Microsoft Internet Explorer, choose "Internet Options" from the "View" menu. Then, click on the "Advanced" tab and verify that the "Java JIT compiler enabled" box is checked. Afterwards, exit options, close your browser and restart your browser.
Best Screen Settings
Both our HTML and JAVA systems were designed to fit into
the 800 x 600 screen setting so that you don't need to scroll up/down
or left/right to play our games. Most new computers come pre installed
with the 800 x 600 screen setting.
Screen settings are determined by your operating system, not your browser. Locate your screen setting panel within your operating system to adjust the setting.
For Win95/98 operating systems:
For other operating systems, locate your "Screen Area" or "Screen Setting" functions by searching your operating system's HELP MENU to find the exact location.
How do I clear my browser's cache?
For Netscape Communicator 4.0+:
Go to Options window
Go to WebTV Options